Refund & Cancellation Policy
1. Subscription Model
Arouve Digital offers monthly subscription plans billed per workspace. Subscriptions automatically renew at the end of each billing period unless cancelled prior to the renewal date.
2. Cancellation
You may cancel your subscription at any time from your account settings or by contacting us at support@arouvedigital.net. Upon cancellation:
- Your access to the Service continues until the end of the current billing period
- You will not be charged for the following billing period
- No partial refunds are issued for unused time within a billing period
3. Refund Eligibility
Refunds are evaluated on a case-by-case basis. We may issue a refund in the following circumstances:
- You were charged in error due to a technical issue on our end
- You request a refund within 7 days of your initial subscription and have not made significant use of the Service
- The Service was unavailable for an extended period due to issues within our control
Refunds are not issued for:
- Dissatisfaction with AI-generated outputs
- Failure to achieve advertising or business results
- Requests made after 7 days of the billing date
- Subscription renewals where no cancellation was submitted in advance
4. How to Request a Refund
To request a refund, contact us at support@arouvedigital.net with your account email and a brief description of the issue. We will respond within 5 business days.
5. Plan Changes
You may upgrade or downgrade your plan at any time. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle. No credits or refunds are issued for mid-cycle downgrades.
6. Contact
Arouve Digital LLC
219 Central Ave NW Num 609
Albuquerque, NM 87102, USA
Email: support@arouvedigital.net
Phone: +1 (251) 358-0363